Member Login Assistance


Can't log in? Check out our troubleshooting steps below so that you can quickly investigate your problem.

I forgot my password

Please enter the user name you use to sign into your account. After clicking submit, your password will be emailed to you.

UID:

I forgot my user name

Please contact our main dispatch office at (780)733-2159 or 1-800-272-7905 for further assistance.

I've recently reset my password, but haven't received my password assistance email

If you aren't receiving your password-assistance email, please follow the steps below:

  1. Request a new email.
  2. Check your Spam or Bulk Mail folders. It's also possible that the password-assistance email we tried to send you was caught by a spam or bulk mail filter in your email system. Try checking those folders to see if the email ended up in there. You can also add accounts-noreply@albertacarpenters.com to your email program's address book, and then request another password assistance email.
  3. Still haven't received the email? Confirm that the account was successfully created. To verify that the creation process is complete, please contact our main dispatch office at (780)733-2159 or 1-800-272-7905 for further assistance.

I think someone else is using my account

If you're unable to access your account, and you believe that someone has changed your password, email address, and/or security question, please contact our main dispatch office at (780)733-2159 or 1-800-272-7905 for further assistance.